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Critical Conversations

Critical Conversations

Class Time 9:00 am - 4:00 pm

Sunbridge Hotel and Conference Centre Kitchener
30 Fairway Road South,
Kitchener, Ontario N2A 2N2

Admiral Inn Mississauga Hotel
2161 North Sheridan Way
Mississauga, ON L5K 1A3

Best Western Voyageur Place Hotel
17565 Yonge Street
Newmarket, ON L3Y 5H6

Holiday Inn Burlington Hotel & Conference Centre
3063 S Service Rd
Burlington, ON L7N 3E9

SuiteWorks Business Centre
92 Caplan Avenue, Suite 309
Barrie, ON L4N 0Z7

Sheraton Hamilton Hotel
116 King St. W
Hamilton, ON L8P 4V3

Best Western Plus Lamplighter Inn & Conference Centre
591 Wellington Road
London, ON N6C 4R3

Hotel Novotel Ottawa
33 Nicholas St,
Ottawa, ON K1N 9M7

Holiday Inn Sudbury
1696 Regent St.
Sudbury, ON P3E 3Z8

Your Investment $379.00

Product Code: CC2019

Date & Location:

About Testimonials Who Will Be There
Training Course Description:

When a discussion must take place and you know emotions and opinions will get in the way of the true meaning, message and intention– you are entering into a critical conversation. For some of us we avoid these conversations with the hope that “it will all work out” or we tackle the conversation with anxiety, receive resistance and end in an argument, broken relationships and less than desirable results. The good news is that these conversations do not have to be this way. You can learn how to have these important conversations with less stress, increased confidence and achieve the results you are looking for.

Career Concepts' 1-Day Critical Conversations workshop is designed to show you how to resolve disagreements, build acceptance, foster teamwork and deliver bad or controversial information in a persuasive and collaborative way. In just one day learn how to overcome the emotions, defensiveness, aggression or avoidance that happens during our conversations with an actionable communications plan and a toolbox full of strategies to decrease those negative emotions. Whether you are dealing with office politics, challenging clients, difficult situations or defensive people, learning how to properly prepare, execute and follow up a conversation will motivate, increase morale and strengthen your relationships.

By The End Of This Workshop You Will Be Able To:
  • Gain Control of Your Own Emotional Responses
  • Deal With People Who Retreat Into Silence or Blow Up
  • Resolve Disagreements Quickly
  • Help Others Into Dialogue When They Are Angry, Defensive or Hurt
  • Make Communication Meaningful And Avoid Misunderstandings
  • Increase Productivity, Morale and Cohesiveness at Work, In Your Team and Organization
  • Identify Which Conversations Are Keeping You From Your Desired Results
  • Gain Mutual Respect, Trust And Lasting Relationships Through Safe Information Sharing
  • Effectively Communicate In Group Situations
  • Influence The Attitudes, Opinion And Behaviour Of Others
  • Address Conflict and Reduce Tension During Conversations
  • Deliver Any Type of Message Effectively with Clarity and Confidence
  • Effectively Approach and Improve Those who Behave Disrespectfully, Let You or the Team Down or are Resistant to Change
  • Remove The Passiveness Or Aggression From Your Communication
  • Move From Talking to Getting Results
  • Master Your Fear of Having Tough Conversations

What our clients are saying about this program ...

“Provided strategies to help me with critical conversations in my professional and personal life. Sherry was amazing!” - Jayah S., Oshawa

“[The seminar] expanded my knowledge and added to my ‘tool box’. Excellent seminar! I look forward to future seminars. Willing to travel for the training!” - Michelle M., Oshawa

“The workshop was beyond my expectations. Critical conversations to critically reflect ourselves and how we impact others.” - Dion M., Oakville

“The seminar gave me new tools to bring back to the workplace, apply to achieve my goals and improve my performance.” - Shannon W., Toronto

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