Training Course Description:
Every time you suggest or provide your service or product to another person or business you become a customer service representative to that person or organization.
There are plenty of methods of offering excellent customer service however there are only a few principles one must follow to ensure success.
Career Concepts' Customer Service for the Frontline Professional workshop focuses on the core principles of customer service and will show you how to adopt the correct strategies and attitude to handle the majority of interactions with ease regardless of complications or oddity.
This workshop will teach you how to handle customer service scenarios in all sorts of situations such as retail, face-to-face customer service, help-desk, client meetings, call centre support, medical support, etc. You will also learn how to say “no” and tackle difficult situations while retaining the customer and your reputation.
Ask yourself these questions:
- Do you want to be able to tell the customer “no” and not lose the sale?
- Do you wonder if your customers really know you appreciate them?
- Are you constantly under pressure to increase sales?
- Do you feel overwhelmed by the demand of trying to make your boss and customer both happy?
- Are you tired of being pulled in multiple directions?
- Do you wish you could control your emotion when a customer is yelling at or not listening to you or letting you get a word in edgewise?
- Are you starting to lose the excitement and enthusiasm for your job?
If you answered “YES” to any of these questions, then this workshop is for you!
By The End Of This Course You Will Be Able To:
- Take steps to create a customer-focused reputation in today’s consumer-driven world
- Learn how to build strong relationships
- Create a positive and healthy work environment – reducing turnover
- Gain respect and consensus among your colleagues and customers
- De-stress and lessen frustration while working with others
- Communicate with tact and diplomacy in every situation
- Control your emotions regardless of the situation (and help others control theirs)
- Generate and Increase your customer service dollars
- Build instant rapport, in person, over the phone, and through email/social media
- Keep your focus and deal with complaints and irritated customers
- Say “NO” and keep the client
- Handle demanding customers
- Influence others and manage emotions during customer encounters
- See your company from the customer’s point of view
- Write Praise and Criticism letters
- Tackle challenging conversations
“The goal as a company is to have customer service that is not just the best but legendary.”
- Sam Walton
Customer Service for Front Line Professional
- Individuals who work with the general public
- Those who work with trades and suppliers
- Customer service representatives
- Sales professionals
- Customer Service and Sales Supervisors and Managers
- People in the Hospitality and Tourism Industry
- Real estate, Financial and Insurance Agents
- Everyone who is responsible for the reputation of the business