Training Course Description:

Proper handling of behavioural differences is vital in building rapport in the workplace while reducing legal and operational expenses. Resolving conflicts with other people in a way that leads to mutual agreements and stronger relationships is imperative for a healthy and happy work environment.


Career Concepts' Dealing with Difficult People in a Unionized Environment workshop will take the participants through various activities exploring how to cooperatively problem solve, handle grievances on their own, turn conflicts into agreements all while staying within the boundaries of a collective agreement and organization policy


By The End Of This Course You Will Be Able To:


  • The Changing Nature Of Leading In A Union Environment
  • How To Deal With A Rude, Arrogant And Mean Staff
  • How And When To Use A Positive Approach Instead Of Discipline For Unacceptable Behaviour
  • The Benefits Of Mediation When Dealing With Conflict In The Workplace
  • Styles Of Communicating In The Union Environment
  • Balancing The Demands Of Union And Supervising / Coordinating / Managing
  • The Ten Truths About Employee Communication In A Unionized Environment
  • Build Effective And Collaborative Working Relationships
  • How To Successfully Handle Problems "On The Floor" And Settle Grievances Quickly
  • Turn Conflict Into Agreements
  • How To Attack Problems While Respecting People
  • Raising An Issue In A Constructive Manner
  • Dealing With Differing Perceptions
  • How To Handle Defensiveness
  • How To Encourage Dialogue Not A Debate
  • Working With Perceptions

Dealing with Difficult People in a Unionized Environment

Currently Not Scheduled: Contact Us To Schedule This Session
Available for Onsite Training : Contact Us For Details
    • Managers and Supervisors
    • Team Leads
    • Front Line Staff
    • Sales Professionals and Managers
    • Health Care Providers
    • Human Resource Professionals
    • Anyone working within a team or department
    • Everyone who depends on daily communication with others


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